COST OF SERVICE: A METHODOLOGY FOR CALCULATING CUSTOMER PROFITABILITY – PART 2
In Part 1 of this work, the initial topics that contained the main motivations for structuring a process of analysis […]
COST OF SERVICE: A METHODOLOGY FOR CALCULATING CUSTOMER PROFITABILITY – PART 1
This article aims to present a methodology for analyzing the profitability of customers based on the analysis of the cost of […]
