BENCHMARK SURVEY 2009 – DISTRIBUTION SERVICE – PART 1
This article is divided into two parts. The first explores how the economic environment impacts the purchasing decision of the trade along […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2008
Result of research carried out between 1994 and 2007 on the evolution of the importance and quality of the physical distribution service of […]
BENCHMARK SURVEY 2007 – PHYSICAL DISTRIBUTION SERVICE
Result of research carried out between 1994 and 2006 on the evolution of the importance and quality of the physical distribution service of […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2006
The first part of this article presents an analysis of the economic scenario, which conditions the behavior of the agents in the supply chain […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2005 – PART 2
Result of the Survey carried out between 1994 and 2004 on the evolution of the importance and quality of the physical distribution service in the […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2005 – PART 1
Result of research carried out between 1994 and 2004 on the evolution of the importance and quality of the physical distribution service in the […]
THE PHYSICAL DISTRIBUTION SERVICE AS A DETERMINING FACTOR IN THE PURCHASE DECISION PROCESS – PART 2
The first part of this article presented the physical distribution service as a determining factor in the retail purchasing decision process. […]
THE PHYSICAL DISTRIBUTION SERVICE AS A DETERMINING FACTOR IN THE PURCHASE DECISION PROCESS – PART 1
Upon completion of 10 years of data collection and evolutionary analysis of the results of the Benchmark survey – Customer Service is […]
BENCHMARK SURVEY – CUSTOMER SERVICE – 2003
The database accumulated in the last seven editions of the Benchmark Survey – Customer Service enables a consistent analysis of […]
BENCHMARK SURVEY – CUSTOMER SERVICE
The quality of the delivery service of consumer goods from the industry to retailers (supermarkets): Presentation of the main results From the […]
EVALUATION OF THE DISTRIBUTION SERVICE IN DIFFERENT BRAZILIAN REGIONS
It is clear that the level of competitiveness has increased significantly in all sectors of the Brazilian economy due to the transformations observed […]
EVOLUTION OF THE PHYSICAL DISTRIBUTION SERVICE OF THE CONSUMER GOODS INDUSTRY IN THE PERCEPTION OF THE RETAIL AND WHOLESALE TRADE
Results of Surveys Conducted between 1994 and 1997. The consumer goods supply chain has experienced substantial changes in recent years. […]
