THE ROLE OF PEOPLE IN THE PROVISION OF THE LOGISTICS SERVICE
In recent years, many companies have realized the potential that logistics activities have to create value for their customers and, […]
THE SEGMENTATION OF LOGISTICS OPERATORS ACCORDING TO THEIR SKILLS
With the growing popularity of outsourcing logistics activities, the logistics operators (LOs) sector is changing rapidly to keep up with […]
LEAN LOGISTICS
The term lean, as a translation of “lean”, appeared in the business literature to describe the Toyota manufacturing system. Such a system was […]
LOGISTICS AND CUSTOMER LOYALTY
Customer loyalty – as well as that of employees, suppliers, service providers and shareholders – is a theme that has been appearing […]
AFTER-SALES LOGISTICS
It is undeniable that most publications on logistics topics are dedicated to the planning and execution of the logistical activities associated with […]
CAPACITY AND DEMAND MANAGEMENT IN LOGISTICS SERVICES – PART 2
In the previous issue, we began a series of two articles dedicated to the challenging issue of capacity management in service provider systems […]
CAPACITY AND DEMAND MANAGEMENT IN LOGISTICS SERVICES – PART 1
I – CAPACITY CONCEPT AND MANAGEMENT Several articles published in this same journal and in other specialized sources draw attention to […]
TOTAL QUALITY TOOLS APPLIED TO IMPROVE THE LOGISTICS SERVICE
In several articles published in previous issues (see, for example, the April/99, January/2000 and July/2000 editions), we have shown the importance of […]
CUSTOMER PROFITABILITY AND SERVICE LEVEL
Knowing the customers for the profitability they provide, it is possible to adjust the level of customer service. All the people involved with the […]
RELEVANT DIMENSIONS OF CUSTOMER SERVICE IN FOOD DISTRIBUTION: A STUDY BETWEEN WHOLESALERS AND RETAILERS IN BRAZIL
This work is based on a survey of wholesalers and retailers of food products to evaluate customer service in physical distribution. […]
THE RECOVERY OF THE LOGISTICS SERVICE
How should companies act when they make mistakes and how can they modify the behavior of dissatisfied customers in order to get […]
FROM PHYSICAL DISTRIBUTION TO SUPPLY CHAIN MANAGEMENT: THINKING, TEACHING AND TRAINING NEEDS IN LOGISTICS
The concept of Supply Chain Management has aroused notable interest among members of the academic and business worlds, representing an important evolution of […]
