Meeting customer needs, even reaching a level of customization, was one of the topics discussed at the XX International Supply Chain Forum & Expo.Logística 2014, and one of the points of greatest concern for companies. Among them, the Carvalhão, a reference organization in heavy transport, located in Rio de Janeiro, talks about its experience in a market with varied demands and a range of specificities in customer service. On this topic we spoke with the Director of the company, Míriam Carvalho:
How does Carvalhão serve companies?
At Carvalhão we work with transport services, lifting and leasing, removal and storage, and all types of logistical handling. We managed to move a wide range of items, from small to large. This guarantees us great flexibility in the operation and we prepare our team accordingly.
What makes a difference in customer service looking for logistics operation services?
Having a unique place where the customer can solve their day-to-day logistics problems talking to the same people about imports, exports, ports and airports, cargo handling, cranes, forklifts. It gives him a sense of security.
What are the company's plans for 2015 in relation to the logistics operation?
We are very attentive to the oil and gas industry, as it is a sector of great importance for Rio de Janeiro. We have already invested in it, and we see even greater potential in this sector, also due to our operating flexibility. We have assets that directly meet the demand of this market and are necessary for many of its operations, such as machinery – cranes, larger forklifts, yards –, as oil forklifts normally require space, for example.
Which segment does the company see as generating new business in Logistics?
Due to operational flexibility, we are present in the large events from Rio de Janeiro. It is a segment that we have paid a lot of attention to and has contributed a lot in terms of share for the organization, such as transporting Carnival cars, TED tents, and infrastructure for concerts, such as the stage for Madonna's concert in Brazil, FIFA Fan Fest, among other major events.
