BENCHMARK SURVEY 2011 – DISTRIBUTION SERVICE (PART 2)
The objective of the article is to show the results of the Benchmark Research – Distribution Service, conducted periodically, since 1994, by ILOS[1], about […]
BENCHMARK SURVEY 2011 – DISTRIBUTION SERVICE – PART 1
The objective of the article is to show the results of the Benchmark Survey – Distribution Service[1], conducted periodically since 1994 by the ILOS, […]
BENCHMARK SURVEY 2009 – DISTRIBUTION SERVICE – PART 2
This article is based on the results of the “Benchmark 2009 – Distribution Service” survey, conducted periodically since 1994, first by the Centro de […]
BENCHMARK SURVEY 2009 – DISTRIBUTION SERVICE – PART 1
This article is divided into two parts. The first explores how the economic environment impacts the purchasing decision of the trade along […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2008
Result of research carried out between 1994 and 2007 on the evolution of the importance and quality of the physical distribution service of […]
BENCHMARK SURVEY 2007 – PHYSICAL DISTRIBUTION SERVICE
Result of research carried out between 1994 and 2006 on the evolution of the importance and quality of the physical distribution service of […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2006
The first part of this article presents an analysis of the economic scenario, which conditions the behavior of the agents in the supply chain […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2005 – PART 2
Result of the Survey carried out between 1994 and 2004 on the evolution of the importance and quality of the physical distribution service in the […]
BENCHMARK SURVEY – CUSTOMER SERVICE 2005 – PART 1
Result of research carried out between 1994 and 2004 on the evolution of the importance and quality of the physical distribution service in the […]
BENCHMARK SURVEY – CUSTOMER SERVICE – 2003
The database accumulated in the last seven editions of the Benchmark Survey – Customer Service enables a consistent analysis of […]
BENCHMARK SURVEY – CUSTOMER SERVICE
The quality of the delivery service of consumer goods from the industry to retailers (supermarkets): Presentation of the main results From the […]
