LOGISTICS COSTS IN BRAZIL
Over the last 10 years, Brazil has not been able to take advantage of the opportunities arising from the good economic moment to reduce the percentage of […]
LOGISTICS PERFORMANCE MEASUREMENT AND THE WORLD CLASS LOGISTICS MODEL – PART 2
This is the second part of the article published in the previous issue of this journal. On that occasion we presented a set of metrics that should […]
LOGISTICS PERFORMANCE MEASUREMENT AND THE WORLD CLASS LOGISTICS MODEL – PART 1
The development of a good performance monitoring system is fundamental for the management of logistics activities. Performance measurement […]
CUSTOMER SERVICE AND LOGISTICS PERFORMANCE
Despite the huge controversies about the future of the Internet, and more specifically e-commerce, there seems to be at least one point about […]
RELEVANT DIMENSIONS OF CUSTOMER SERVICE IN FOOD DISTRIBUTION: A STUDY BETWEEN WHOLESALERS AND RETAILERS IN BRAZIL
This work is based on a survey of wholesalers and retailers of food products to evaluate customer service in physical distribution. […]
