The omni-channel race: market insights
Today we are experiencing the rise of omni-channel and “me-commerce” in retail, in which the customer is the new boss and seeks […]
Trends in Supply Chain Management
In today's post, I would like to comment on the interesting report published by the CSCMP's Supply Chain Quarterly (1.2016), summarizing the […]
Blu-rays, DVDs, On Demand, and Omni-Channel: The Logistics Behind Movies Watched at Home (or Anywhere)
Logistics and the seventh art – Trilogy / Part 3 In previous posts about film logistics, we talked about sending […]
Coming out of the closet
A few weeks ago I wrote about some omni-channel initiatives carried out in Brazil, which, even though they were carried out in isolation, signaled that […]
Percentage of late deliveries of non-perishable products is very high!
The ILOS team has carried out the Customer Service Survey since 1994, in which it evaluates the perception of supermarkets in relation to […]
Rupture: the consumer does not forgive
Whenever organizations are faced with a new trend in the market, there is a risk of a misinterpretation of the true […]
Omnichannel and reverse logistics as key customer loyalty factors
Omni-channel is significantly changing the way customers interact with retailers. In this environment, consumers freely choose […]
Omni-channel in Brazil
Omni-channel is a worldwide retail trend and an ideal pursued by companies in all countries. However, experts say that […]
First Thoughts on Omni-Channel
Faced with the rapid evolution of technologies related to research methods and retail purchases, the possibility for consumers to move between different […]
Demand Driven Supply Chain
Before starting this new post, I anticipate that the considerations that I will weave below are a particular view on concepts and […]
Omni-Channel Supply Chain
In recent years, the concept of Omni-Channel Management has emerged and gained strength in retail, which in the definition of Verhoef et al. (2015) […]
