Cost of serving: an analysis to leverage the profitability of supply chains
Recognizing and responding to customer needs is becoming increasingly important to thriving supply chains. But […]
Product availability in the food industry during and after the pandemic
At the end of May, we had the presence of the former executive partner of ILOS and current Global Head of Network Design in a […]
Delivery of products inside your home: the new bet of American e-commerce
The war to improve service in e-commerce seems to have no limits. Next day delivery, same day, in a […]
Monitoring service level indicators
Service level indicators are a practical way of visualizing the effectiveness of your logistics operation from the […]
Customer Segmentation: Divide and Conquer
In the corporate universe, we see the consolidation of some maxims that, simple as they may seem, imply profound transformations in organizations and […]
For consistent responses to the crisis
Times of economic crisis are also times of many changes and opportunities for organizations, so it is always very valuable to understand […]
Did the logistics get worse?
That the logistics are more complex no one doubts. Omni-channel, urban circulation restrictions, reduced product life cycle, need for […]
RTM Operations
In yesterday's post, consultant Beatris Huber discussed how implementing a Routes-To-Market (RTM) strategy can provide significant […]
Routes-to-market as a competitive advantage for consumer goods companies
You can have the best product or service in the world, but it won't work if you don't make it available to the right customers. […]
BENCHMARK SURVEY - DISTRIBUTION SERVICE 2013 - PART 1
The first part of this article presents an analysis of the economic scenario, which conditions the behavior of agents that are part of supply chains […]
CUSTOMER SERVICE AND LOGISTICS PERFORMANCE
Despite the huge controversies about the future of the Internet, and more specifically e-commerce, there seems to be at least one point about […]
RELEVANT DIMENSIONS OF CUSTOMER SERVICE IN FOOD DISTRIBUTION: A STUDY BETWEEN WHOLESALERS AND RETAILERS IN BRAZIL
This work is based on a survey of wholesalers and retailers of food products to evaluate customer service in physical distribution. […]
