Percentage of late deliveries of non-perishable products is very high!
The ILOS team has carried out the Customer Service Survey since 1994, in which it evaluates the perception of supermarkets in relation to […]
TOTAL QUALITY TOOLS APPLIED TO IMPROVE THE LOGISTICS SERVICE
In several articles published in previous issues (see, for example, the April/99, January/2000 and July/2000 editions), we have shown the importance of […]
THE RECOVERY OF THE LOGISTICS SERVICE
How should companies act when they make mistakes and how can they modify the behavior of dissatisfied customers in order to get […]
