Source: Estado de Minas
“It’s curious to observe how businesses that dominate artificial intelligence, automation, and personalization still view delivery as a necessary evil, something to be made cheaper and resolved at the end of the chain. In practice, it is the most decisive point of contact with the customer,” he states.
Sectoral studies Data indicates that logistics costs in Brazil in recent years have ranged between 15% and 18% of the national Gross Domestic Product (GDP), reaching approximately R$ 1,83 trillion in 2024, according to the Institute of Logistics and Supply Chain (ILOS).
